Customer advice regarding the Coronavirus



At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.



The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.



What should I do if I have already made a booking, but it is impacted by the Coronavirus?  


If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be cancelled as outlined below:

  • Cancellation fees for any Pay Later customers impacted by Coronavirus-related travel bans, will be waived
  • Cancellation fees for any Pre-Pay rental customers impacted by Coronavirus-related travel bans, will be waived

For any customers who have booked through a third-party broker or website, please contact them directly for further guidance should your travel be disrupted.



What about bookings not directly impacted by Coronavirus restrictions?


For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Europe, Australia and New Zealand for rentals due to start before 1 May 2020.



For bookings which start after this time, there will not be any penalties for changes made up to 72 hours before the start of your rental.


To make any changes, please contact local customer service.



Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?


We are closely monitoring the information shared by the World Health Organisation concerning advice on how to help reduce the spread of COVID-19.



To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitiser, where available.  We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental.  In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.



We advise all our customers to keep updated on the latest developments from the World Health Organisation and your local Ministry of Health and/or Foreign Services Office.



Last updated: 16 March 2020