Test Planning Avis Support for your testing Reporting and resolving faults SOAPtester utility
Test planning should cover the following (where they apply):
| Flight Numbers | Check that a flight number is successfully passed into the Avis reservation. Note that Avis Wizard will accept only 2-char + 1-4 digit format flight numbers |
| Cross-border rentals | Consider whether these are required - many Avis rates do not allow vehicles to be rented across country borders due to the need for Avis to repatriate the vehicle after the rental |
| One-way rentals | These are reservations with a different drop-off location from the pick-up location. Depending on your contract with Avis, there may be a fee returned for this. Test that a One-Way Fee is returned and presented back to the customer when expected. |
| Voucher processing | Check that your voucher number is passed to Wizard. Ask Avis to approve the format of any voucher you create for the customer as this will need to be accepted by Avis rental stations worldwide. |
| Frequent Traveller Number Processing | Check that a customer's Frequent Traveller Programme code and membership number are passed to Wizard if required |
| Availability and Rate | Check that correct rates are returned. For existing customers, compare rates and prices with non-Direct Connect reservations via Avis reservation office or Avis microsite |
| Create Reservation | Check that all reservations details are passed correctly to Wizard |
| Retrieve Reservation | Check that all reservations details are retrieved correctly from Wizard when valid reservation number and last name are supplied |
| Modify Reservation | Check that any details of the reservation that you may need to change can be modified successfully. Note that the Modify Reservation functionality is available in the OTA 2003A specification |
| Cancel Reservation | Check that a reservation can be successfully cancelled when valid reservation number and last name are supplied |
| Leisure/Business | Ensure that the correct Leisure/Business indicator is being used. In general if you supply an Avis Worldwide Discount number (AWD), you will need to use 'Business' |
| Rate Inclusions | Check that items included in the rate booked are presented back to the customer/sales agent |
| Terms and Conditions | Check that appropriate general and Avis country of rental specific Terms and Conditions are available in the booking process |
| Partner Booking Reference | If you need to pass your Booking Reference though to the Avis Wizard system, check that this is successfully passed into the reservation. Many partners require their booking reference to be passed to Avis for invoice reconciliation purposes post-rental. |
| Confirmation email | Check that details of any confirmation email sent to customers is correct. Partners will send confirmation emails to customers directly - Avis will not have their email address. Ask Avis to approve the format and text of the confirmation email. |
| On Request car groups | Check that a support email address is set up within Direct Connect for notification of On Request car group booking if this is required. Check that your booking reference is returned in the confirm/deny email if required. |
| Special Equipment | Check that any Special Equipment requests are passed to Wizard correctly |
| Presentation of price results | Check that correct number of price quotes (i.e. for all available car groups) and details are presented back to the customer correctly. Please review this with your Avis Account Manager |
Please notify the Avis Europe Direct Connect team through your Avis contact of the intended timescales and duration of Integration testing of your Direct Connect development. Avis will then plan in the resources to support any queries that arise.
Please use the attached fault report form to report any Direct Connect faults during Integration testing. The attached Excel spreadsheet will be maintained jointly by Avis and yourselves to record the status of reported faults.
The SOAPtester utility below will submit SOAP requests to any endpoint but has been customised to use the OTA SOAP messages and Direct Connect test endpoint. Just save this file on your PC, replace the ******** values with your userid and password information, click submit and wait to view the response.
Alernatively, paste the whole of the SOAP message you need to test into the form replacing the sample message.
Please note that this test utility requires Microsoft Internet Explorer. Active X must also be enabled in your browser.
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